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Difficulty with favorite channels

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Difficulty with favorite channels

For some strange reason the iPhone/iPad app wants to add the regular version of a channel when I add the HD. For example I added channel 803 to my favorites, and suddenly channel 03 appeared as well. When I removed 03, 803 disappeared too. Since i don't use 03 there is no point in it being there. But it's not as simple as saying "Filter HD Only" because my daughter's Nick Jr is not HD. Ideas would be greatly appreciated. Thank you!
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Re: Difficulty with favorite channels


Davemuaddib wrote:
For some strange reason the iPhone/iPad app wants to add the regular version of a channel when I add the HD. For example I added channel 803 to my favorites, and suddenly channel 03 appeared as well. When I removed 03, 803 disappeared too. Since i don't use 03 there is no point in it being there. But it's not as simple as saying "Filter HD Only" because my daughter's Nick Jr is not HD. Ideas would be greatly appreciated. Thank you!

Our favorites feature checks your favorites selections against the rest of the channel lineup, and adds other channels that have the same call signs to your favorites as well. We do this so that you can identify all of the channels, including HD channels, where you can watch your favorite shows.

Some lineups actually have network channels (including CBS, NBC, etc) on 3 - 4 different stations, which would make a favorites list look repetitive. Unfortunately right now, there's no way to "un-favorite" one without the other(s). We're working on making this feature more customizable in the future.

Thank you very much for the feedback, though, and stay tuned for enhancements in the near future!

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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