Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,680

members

614

online

30,004

topics

Top

DVR

New Poster

DVR

Trying to set up my DVR and get an error message that DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household.  I have the service, pay for it on my bill, but can't access. 

Tags (1)
Official Employee

Re: DVR

Just going off of the error code you are receiving, it sounds like your model DVR could be an older model and not compatible with online DVR manager.

You might need to upgrade your DVR to a newer model, I would recommend you call your local Comcast support and check about your DVR model.  It could also be a server error they can fix.

Comcast Nick
Supervisor
Executive Customer Relations

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Silver Problem Solver

Re: DVR

What dvr is it, its mostly only available to motorola boxes

New Poster

Re: DVR

I am having the exact problem.  DVR Manager is available in my area: 96021.  My DVR box is a Motorola DCH3416, which is on the Comcast list of compatible boxes.  I have had it for several months (more than the 24hr waiting period).

 

Does DVR Manager work with the Safari 5.0.6 browser on my Mac?

 

 

Official Employee

Re: DVR


T_Schromm wrote:

I am having the exact problem.  DVR Manager is available in my area: 96021.  My DVR box is a Motorola DCH3416, which is on the Comcast list of compatible boxes.  I have had it for several months (more than the 24hr waiting period).

 

Does DVR Manager work with the Safari 5.0.6 browser on my Mac?

 

 


Try updating to Safari 5.1 or use another browser. Safari 5.0 is not supported.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 4 replies
  • 680 views
  • 0 kudos
  • 5 in conversation