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DVR recorings missing

Regular Visitor

DVR recorings missing

DVR recordings that are on my dvr are not on my compyter dvr menu. It says it hasn't recorded since yesterdat but i know about 10 shows have taped. please fix.

 

Problem Solver

Re: DVR recorings missing

If a show failed to record to the Cloud DVR, there is no way Comcast can put that show back.  The only thing you do is record it again.

 

Some people in the forums are writing that they are losing recordings to the Cloud DVR due to having their local channels missing from their Cloud DVR.  If you go to https://xtv.comcast.net/grid and look at the Guide, do you see any of your channels missing from the grid?

 

What channels were you recording from that you lost Cloud DVR recordings?

Regular Visitor

Re: DVR recorings missing

yes most recordings are missing please help i got a special needs kid upset because she doesnt have her shows

Official Employee

Re: DVR recorings missing

Hi breeannasmommy, HowAboutThisOne's comment is correct that recording that didn't transfer to the cloud we cannot put back. Are you still experiencing discrepancies between the DVR recording and what is on the cloud in recent recordings?

 

Thank you


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