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DVR records correct show but playback is a different show

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DVR records correct show but playback is a different show

Hello,

I am away from home and trying to watch certain shows using the XFINITY Stream Website. Often, when a show is recorded (at the correct time on the correct channel) when I go to watch the show, a completely different show plays. The episode has the correct title for the show that I wished to record, and this is displayed at the bottom of the screen. Yet, the show that plays is not the one which is supposed to be playing. When the recording is played at home directly from the dvr, the recording is correct and there are no problems. This only happens with ABC shows.

 

Please let me know what I can do to fix this problem. I would like to be able to use this service.

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