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DVR option removed

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DVR option removed

For over a year we had DVR on all boxes. Yesterday after a service outage we no long have the option to view DVRd shows on 3 out of 4 boxes. We don't have the option when we hit " xfinity" on the remote. We only see " saved , favorites, & for you". We didn't change our service plan . Support was not able to fix this . Just told is to reset figs nixes .
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