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DVR manager

New Poster

DVR manager

I have successfully set up the DVR manager on my computer. it is available in my zip code. and my computer works fine.

I did see the "name" of the DVR on my screen and was able to change it and see it on my screen.

 

However it states the DVR is 100% full on the website. it also states that there are no recordings scheduled for the next 14 days on the website.

 

both these things are incorrect

 

My DVR is currently 60% full only and I have 5 shows taping tomorrow.

 

so clearly, its either not reading the right DVR, or getting wrong info ?

 

I did just do the set up today. does it take a few days or time to fully sync ?

 

Is it possible it is reading the old DVR i had at this address under a different account ?

 

 

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Official Employee

Re: DVR manager


chelseydirks wrote:

I have successfully set up the DVR manager on my computer. it is available in my zip code. and my computer works fine.

I did see the "name" of the DVR on my screen and was able to change it and see it on my screen.

 

However it states the DVR is 100% full on the website. it also states that there are no recordings scheduled for the next 14 days on the website.

 

both these things are incorrect

 

My DVR is currently 60% full only and I have 5 shows taping tomorrow.

 

so clearly, its either not reading the right DVR, or getting wrong info ?

 

I did just do the set up today. does it take a few days or time to fully sync ?

 

Is it possible it is reading the old DVR i had at this address under a different account ?

 

 


"I did just do the set up today. does it take a few days or time to fully sync?" - Yes, it can take up to 24 hours to fully sync. Please update me on 5/11 in the AM about the status of your DVR Manager; good or bad.

 

"Is it possible it is reading the old DVR i had at this address under a different account?" - If it is still not working after 24 hours, this may be the issue but usually this is usually taken care of in the sync.

 

In the meantime, please delete your cookies and cache to make sure it is not old browser data that is conflicting with your DVR Manager.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: DVR manager

4 days later, and still not working. DVR manager online shows 100% full and no scheduled recordings. My DVR is now 59% full in reality and have many recordings set up.

 

I did try to cancel and re- setup the DVR manager via my Menu, i got a myDVR manager setup screen with a temporary code to use, but no where to use that code nor are there any instructions on what to do with that code

Official Employee

Re: DVR manager


chelseydirks wrote:

4 days later, and still not working. DVR manager online shows 100% full and no scheduled recordings. My DVR is now 59% full in reality and have many recordings set up.

 

I did try to cancel and re- setup the DVR manager via my Menu, i got a myDVR manager setup screen with a temporary code to use, but no where to use that code nor are there any instructions on what to do with that code


Our team is looking into this for you. I will update you when I know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: DVR manager

I've been having the Syncing in Process problem with DVR Manger for the last two days.  They replaced my DVR with a new one on the weekend.

 

I've sent a PM to Joe as there seems to be no way to solve this from the customer side.

 

David

Official Employee

Re: DVR manager


DavidHart wrote:

I've been having the Syncing in Process problem with DVR Manger for the last two days.  They replaced my DVR with a new one on the weekend.

 

I've sent a PM to Joe as there seems to be no way to solve this from the customer side.

 

David


Our team is looking into this for you and I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: DVR manager

 


ComcastJoe wrote:

DavidHart wrote:

I've been having the Syncing in Process problem with DVR Manger for the last two days.  They replaced my DVR with a new one on the weekend.

 

I've sent a PM to Joe as there seems to be no way to solve this from the customer side.

 

David


Our team is looking into this for you and I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Any update on this?  I still can't access my DVR through the web site.

 

David

 

 

 

 

 

Frequent Visitor

Re: DVR manager

This is a common problem just based on the reports on these bulletin boards, and yet the long wait for a response.  Do they ever follow up with a solution?  Apparently, not.

New Poster

Re: DVR manager

I am having exact same issue.

 

Location Chicago

DVR Motorola DCX 3400

 

When I go to the comcast/mydvr website

 

Shows as using 15% space

 

Steps I have Done:

 

Went in setup menu and disconnected remote acess and reconnected with a new code.

Waiting hopefully for a resync

 

Would a HDD Reset on the DVR help?  

 

I am not even going to attempt DVR #2 until I have first one working.

 

 

-Started this because of the xfinity app

Official Employee

Re: DVR manager


bran479 wrote:

I am having exact same issue.

 

Location Chicago

DVR Motorola DCX 3400

 

When I go to the comcast/mydvr website

 

Shows as using 15% space

 

Steps I have Done:

 

Went in setup menu and disconnected remote acess and reconnected with a new code.

Waiting hopefully for a resync

 

Would a HDD Reset on the DVR help?  

 

I am not even going to attempt DVR #2 until I have first one working.

 

 

-Started this because of the xfinity app


Try resetting your DVR box and let it resync. I suggest that you do it before bed or before you go out because it may take some time to repopulate the TV Listings grid and all of its features. It then can take an additional 24 hours for DVR Manager to fully sync....but not always.

 

Let me know what you end up doing and then I can further help you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: DVR manager

Thank you the response. 

 

Reset DVR.    Recordings now at 0%.  Which is good for a starting point. 

-Reactived Remote access

 

- Will report back in 48 hours after guide has reloaded.

 

New Poster

Re: DVR manager

Reporting back:   I started the process when I made the orginal post.

DVR 1 now working correctly.  :-)

 

Step Taken to Troubleshoot

 

1.Reset DVR Hard Drive(6-17)  

2. Reconnected Remote Access(6-17)

 

 

Repeating process on DVR 2 in my living room

Question According to the DVR FAQ the motarola DCX-3400M should be able to handle remote access

 

mydvr reporting only 1 of my cable boxes is eliglable(Might be account issue?)

-1. Reset DVR Hard Drive(DVR 2) 6-18

2. Reconnected Remote Access (WIP)

 

I will post back when step 2 in complete on DVR 2.

-Thank you

Frequent Visitor

Re: DVR manager

I'm still having this issue...  DVR Manager still says synching in progress...

 

David

Frequent Visitor

Re: DVR manager

Still the same problem.  Support opened a ticket with me and reset some things, but nothing has changed the DVR Manager status since my DVR was replaced.  It's still stuck on Synching.

 

You're now ready to schedule DVR recordings from anywhere.

Syncing in Process

DVR Manager is currently syncing with your DVR.
Please allow up to 24 hours to complete.

 

The syncing NEVER completes.  The has to be a way to reset the DVR Manager such that I can re-register my DVR using the code????

Official Employee

Re: DVR manager


DavidHart wrote:

Still the same problem.  Support opened a ticket with me and reset some things, but nothing has changed the DVR Manager status since my DVR was replaced.  It's still stuck on Synching.

 

You're now ready to schedule DVR recordings from anywhere.

Syncing in Process

DVR Manager is currently syncing with your DVR.
Please allow up to 24 hours to complete.

 

The syncing NEVER completes.  The has to be a way to reset the DVR Manager such that I can re-register my DVR using the code????


Our team left a voicemail for you on 6/20 but they will call you again within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.


Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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