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DVR manager online

New Poster

DVR manager online

I setup my account online but I never received the option to select the type of DVR and now my profile shows 100% complete. When I try to manage the DVR online, it says the below.

DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household.

I have tried to call and have customer service fix but they have never had this issue before and no idea what to do. Please help
New Poster

Re: DVR manager online

Spoke to an analyst via chat and the problem is that my guide is not updated to S26. He didn't have a date of when the upgrade would happen but that is why I am receiving the above error. Will see if that is true once I receive the upgrade.
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