Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,344

members

1,395

online

29,693

topics

Top

DVR manager not working after X1 upgrade

New Poster

DVR manager not working after X1 upgrade

I had the new X1 receiver installed one week ago.  The installer tried two different receivers and could never get it to activate.  It was the end of the day and he left saying it would happen automatically.  It never did. He gave me his personal ohone number in case it didn't work but will not call or text back.  I have tried calling 877-556-4204 but get a busy signal.  I have also called Comcast and gone through the menus and still get a busy signal.  I chatted with a Comcast rep online for about an hour and he said the X1 does not support the DVR manager.  He was clueless.  I have seen in the forums that others have had the same problem with activation.  Any suggestions?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 0 replies
  • 757 views
  • 0 kudos
  • 1 in conversation