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DVR doesn't work on my Xfinity TV App

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DVR doesn't work on my Xfinity TV App

I have installed the Xfinity TV App after being told by the tech that we do have the cloud service, but was unable to access my dvr. There is no DVR key in the app, or any option of recording the shows. I have read about an identical problem someone posted on one of the forums, and the the solution was offered by comcast chad...
Please help
Official Employee

Re: DVR doesn't work on my Xfinity TV App


petar wrote:
I have installed the Xfinity TV App after being told by the tech that we do have the cloud service, but was unable to access my dvr. There is no DVR key in the app, or any option of recording the shows. I have read about an identical problem someone posted on one of the forums, and the the solution was offered by comcast chad...
Please help

Call in to have the proper rate codes added to your account.


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