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DVR and online tv won't sync up

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DVR and online tv won't sync up

When I try to watch DVR recordings on my computer, many of my recordings are missing.  It seems like tv series show up fine, but tv movies don't.  I called and they tried syncing the system, but it still doesn't work.  The recording options are all exactly the same, so I don't understand why some are online, but not all.  Thanks.

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