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DVR Recordings from NBC not showing on the PC or Iphone app

New Poster

DVR Recordings from NBC not showing on the PC or Iphone app

I have several recordings of shows from NBC on the DVR. They show up on the DVR but not when I access the recordings from a PC or my Iphone app. Any suggestions

Bronze Problem Solver

Re: DVR Recordings from NBC not showing on the PC or Iphone app


lhb555 wrote:

I have several recordings of shows from NBC on the DVR. They show up on the DVR but not when I access the recordings from a PC or my Iphone app. Any suggestions


There are a few reasons. If they were recorded prior to you having cloud storage, they won't be stored on your cloud dvr. If your cloud storage is close to full, those recordings may have been deleted to make room for newer recordings, the cloud storage is smaller than your cable box dvr. If the cloud storage was not available at the time for some reason, they would not be there.

New Poster

Re: DVR Recordings from NBC not showing on the PC or Iphone app

Thanks for the reply. I have had the cloud storage for a while now and recordings from this week are not showing up. The DVR is only about 30% full. Is there something special I need to do to delete recordings from cloud storage?

Bronze Problem Solver

Re: DVR Recordings from NBC not showing on the PC or Iphone app


lhb555 wrote:

Thanks for the reply. I have had the cloud storage for a while now and recordings from this week are not showing up. Its only about 30% full.


sorry to say, but you may have to call support for this.

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