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DVR Mgr available in area. However, unable to detect compatible DVR in household

New Poster

DVR Mgr available in area. However, unable to detect compatible DVR in household

I am successfully able to navigate to http://xfinitytv.comcast.net/tv-listings to view my listings, schedule DVR recordings, and modify recording settings.  This tab works fine.  When I then click on the DVR Manager tab which redirects me to http://xfinitytv.comcast.net/mytv/dvr, http://xfinitytv.comcast.net/mytv/dvr (fixed link)  I get the following red text:

 

"DVR Manager is available in your area. However, we are  unable to detect a compatible DVR in your household."

 

Obviously I have a properly networked DVR since I can schedule recordings online.  Any idea why the DVR Manager tab will not work?

 

I have already attempted the troubleshooting tips at http://customer.comcast.com/help-and-support/cable-tv/activating-dvr-online/ and got to the step where it told me to go ask in this forum.

Silver Problem Solver

Re: DVR Mgr available in area. However, unable to detect compatible DVR in household

your link for dvr manager tab does not work, I have this it works and I get page not found errors

New Poster

Re: DVR Mgr available in area. However, unable to detect compatible DVR in household

somehow the comma after the URL was included in the hyperlink.  I updated my original post as it was originally intended.

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