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DVR Manager

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DVR Manager

dvr.GIFMy My question relates to remote access recording.  I have 2 TV's.  Both used to record properly when using remote access and DVR manager.  Now only one properly receives the remote access. 

 

On the other, the DVR manager shows the recorded programs, grayed out with an exclamation point.  Hovering over the exclamation point, it says that the DVR is attempting to sync, but it does not and the recording does not take place.

 

I am enclosing a screen shot.

Accepted Solution

Re: DVR Manager

Jonathan refreshed refresh on my DVR and left a great voicemail he did a great job should be commended Thanks
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Official Employee

Re: DVR Manager


epurman wrote:

My My question relates to remote access recording.  I have 2 TV's.  Both used to record properly when using remote access and DVR manager.  Now only one properly receives the remote access. 

 

On the other, the DVR manager shows the recorded programs, grayed out with an exclamation point.  Hovering over the exclamation point, it says that the DVR is attempting to sync, but it does not and the recording does not take place.

 

I am enclosing a screen shot.


I am sorry when I zoom in on the picture you posted, the name of the DVR that is not working is not clear. Please tell me what the name of the DVR is so I can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: DVR Manager

Its called family room DVR
Official Employee

Re: DVR Manager


epurman99 wrote:
Its called family room DVR

Are you the same customer that originally posted this issue? I see the usernames are different but similar. Also, the two e-mail addresses you used are different.

 

Can you please private message me your account number so I can further look into this for you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: DVR Manager

I'm out of town until Thursday can you tell me how to private message you I am the same customer..
I see you have a Twitter handle but I don't use Twitter
Official Employee

Re: DVR Manager


epurman99 wrote:
I'm out of town until Thursday can you tell me how to private message you I am the same customer..
I see you have a Twitter handle but I don't use Twitter

User CCCarole has wrote step-by-step instructions on how to send and read private messages:

 

At the top of each Forum page you will see a small white envelope. This is the icon for Private Messages, referred to as ‘PM’s’.  A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public viewing the Forums.

  

The white envelope turns to yellow when you receive a PM. 

 

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message.  You can also access this area by clicking on the Username in a Thread or post.  By default, Private Messages are enabled.  You can disable this feature in My Settings>Preferences> Private Messenger.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: DVR Manager


epurman99 wrote:
I'm out of town until Thursday can you tell me how to private message you I am the same customer..
I see you have a Twitter handle but I don't use Twitter

Thank you for your private message.

 

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: DVR Manager

Jonathan refreshed refresh on my DVR and left a great voicemail he did a great job should be commended Thanks
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