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DVR Manager

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DVR Manager

According to the comcast site my area should support DVR MAnager but I keep getting the message:

 

"DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household"

 

I have a DVR, I am in Palm Beach Gardens, Florida.

 

Whats going on?

Tags (1)
Regular Contributor

Re: DVR Manager

I live in Boca and I had to order Anyroom DVR in order to use the DVR Manager.

Official Employee

Re: DVR Manager


Zed04 wrote:

According to the comcast site my area should support DVR MAnager but I keep getting the message:

 

"DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household"

 

I have a DVR, I am in Palm Beach Gardens, Florida.

 

Whats going on?


DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year. 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: DVR Manager

We recently moved from DC to VA ( Alexandria) and have been using the Iphone and ipad app for controlling the channels and dvr recordings.  Our new boxes are cisco.. When we go to the apps we still show the old ones from DC. I have tried deleting and then reinstalling the app but still don't get the new equipment  what do I do

Regular Visitor

Re: DVR Manager

Any news on DVR Manager in Palm Beach?  The end of the year has come and gone.  I keep checking but get my SA box still doesn't seem to be compatible.

Regular Visitor

Re: DVR Manager

I had a similar issue where my box used to work but stopped working with DVR manager. I had a DCX-3400 box with the anyroom DVR. I had a tech out this weekend and they swapped my receiver for a New Motorola RNG200N, not the cisco one. When he left it wasn't working but half a day later it started working. So not really sure if that did it or if they did something else later. My suggestion is get a tech out and open the case upo. It should work. I'm in south florida west of Fort Lauderdale, pembroke pines area.

 

 

Good Luck!!!

Official Employee

Re: DVR Manager


toddnoch wrote:

Any news on DVR Manager in Palm Beach?  The end of the year has come and gone.  I keep checking but get my SA box still doesn't seem to be compatible.


DVR Manager is not yet available in your area on the DVR that you have. There is a required software and firmware update for in-the home Scientific-Atlanta and Cisco branded DVR's that is scheduled for your area. Updates are being provided in the thread below. Thanks!

 

http://forums.comcast.com/t5/XfinityTV-and-Equipment/New-Features-for-Scientific-Atlanta-Cisco-Cable...

 

 


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