Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,681

members

630

online

30,004

topics

Top

DVR Manager setup

New Poster

DVR Manager setup

When I tried to set up DVR Manager I continued to get the message......"we are syncing with your DVR" and it never syncs.....?????

Tags (1)
Silver Problem Solver

Re: DVR Manager setup

what cable box do you have?  are you sure its available in your area?

New Poster

Re: DVR Manager setup

My cable box number is M40652G86393  and I live in zip code 87544......Los Alamos New Mexico

Official Employee

Re: DVR Manager setup


schillaci wrote:

My cable box number is M40652G86393  and I live in zip code 87544......Los Alamos New Mexico


It can take 24 to 48 hours to sync.

 

Are you still seeing this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: DVR Manager setup

yes, it's been four days.  I also think something is wrong with my DVR box because I can record when I hit the record button but not if I try to schedule a recording from either the TV Guide or manual record by plugging in info.....we only got this system (bundle plus digital tv, etc.) last Wednesday....please help!!

Official Employee

Re: DVR Manager setup


schillaci wrote:

yes, it's been four days.  I also think something is wrong with my DVR box because I can record when I hit the record button but not if I try to schedule a recording from either the TV Guide or manual record by plugging in info.....we only got this system (bundle plus digital tv, etc.) last Wednesday....please help!!


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 5 replies
  • 832 views
  • 0 kudos
  • 3 in conversation