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DVR Manager is available in your area. However, we are

New Poster

DVR Manager is available in your area. However, we are

DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household.

All Boxes have been reset/power detached and reatached. Computer/IPhone/Android apps all work fine and see the three boxes. I can change TV chanels for each box on all apps. The only thing I cannot do is play Recorded/Saved programs and use DVR manager in any way. They are not on Comcast list of boxes not useable.

Phone help seems to be fruitless.

Official Employee

Re: DVR Manager is available in your area. However, we are

We've been seeing this issue come up recently and still haven't tracked fully tracked down what is causing it. However I did add a piece of technical data to your site preferences that sometimes fixes the issue.

 

Try it again and see if it's working now.

 

- Dan


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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: DVR Manager is available in your area. However, we are

No Luck.

This what I see.

 

Welcome to DVR Manager

You can now schedule programs to record from anywhere. Visit the How-to Guide to learn how to schedule and manage your recordings

To schedule recordings, go to TV Listings »

Are you a Comcast customer?

Sign In Please send me email with TV Highlights

Syncing in Process

DVR Manager is currently syncing with your DVR.
Please allow up to 24 hours to complete.

Sorry, DVR Manager is currently not available in your area.
You will be notified when it becomes available.

  is your currently selected ZIP code. Change ZIP code?

DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household.

Official Employee

Re: DVR Manager is available in your area. However, we are

Ah that's something completely different. The page is failing to load correctly. It's a fairly straighforward error that could be caused by any number of things. Let's try the following to figure it out:

 

1) Try a different browser. Any browser. This isn't a permenent solution but it will narrow down the problem a lot.

 

2) If another browser works, the next thing to do is clear the cache (and cookies to be safe) in the browser that isn't working and then try again.

 

3) If that doesn't fix the original browser, let me know what browser you are using so I can test the site on that specific one.

 

- Dan


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: DVR Manager is available in your area. However, we are

And low and behold.

Thanks

Dan the Man has fixed the problem.

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