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DVR Manager Issues

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DVR Manager Issues

Everything says that I am eligible for the DVR Manager service, BUT I get the following error message - 

DVR Manager is available in your area.  However, we are unable to detect a compatible DVR in your household.  ( I HAVE 2 HI-DEF DVR'S IN MY HOUSE )

 

WHAT THE HE**?!?!?!?!?!?      WHERE AM I SUPPOSED TO GET A "COMPATIBLE" DVR?    COMCAST/XFINITY DOESN'T HAVE THEM!!  THERE IS NOTHING ON THIS SITE THAT TELLS WHAT BOX I AM SUPPOSED TO HAVE ...... THEY SHOULD QUIT OFFERING THE SERVICE!!!!     Sorry for the Caps but I am a bit ticked off!!

 

 

Cable Expert

Re: DVR Manager Issues

Post the brand & model of both the DVR's.




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New Poster

Re: DVR Manager Issues

Living Room - Cisco RNG200N

 

Bedroom - Cisco RNG200N

Cable Expert

Re: DVR Manager Issues

Stand alone Cisco DVR's do not yet have the feature available to them, it is still coming.  You will know it's getting close once Comcast deploys the "guide 2.0", your guide will change, and the feature will soon be available.

 

Right now, a growing number of Cisco area's can get the feature when the newly available AnyRoom DVR is ordered and installed.  The AnyRoom on Cisco equipment has the new Guide 2.0 out of the box.

 

Some deployments will start in August after the Olympics are done.




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Official Employee

Re: DVR Manager Issues

JayInAlg is right but looking at your account, it should be compatible in your area now.

 

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: DVR Manager Issues

Hi ComcastJoe,

 

Can someone also look into why I am unable to get the DVR Manager to work?

 

I traded in my box for a brand new Cisco RNG200N today and I am getting the following error message:

 

"DVR Manager is available in your area. However, we are  unable to detect a compatible DVR in your household."

 

Nobody at Comcast has any answers for me and it is very frustrating.

 

Thanks!

 

 

Official Employee

Re: DVR Manager Issues


NetGuru wrote:

Hi ComcastJoe,

 

Can someone also look into why I am unable to get the DVR Manager to work?

 

I traded in my box for a brand new Cisco RNG200N today and I am getting the following error message:

 

"DVR Manager is available in your area. However, we are  unable to detect a compatible DVR in your household."

 

Nobody at Comcast has any answers for me and it is very frustrating.

 

Thanks!

 

 


How long have you had this RNG200N for? I ask because it can take up to 24 hours to fully sync.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: DVR Manager Issues

Hi ComcastJoe,

 

It has now been more than 24 hours and I am getting the same error message.

 

"DVR Manager is available in your area. However, we are  unable to detect a compatible DVR in your household."

 

Can you please help me escalate this to someone who can help?

 

I am told that DVR Manager should be available in my market and I swapped out my box for a new RNG200N that was manufactured in May so that I could take advantage of this.

 

Thanks!

 

 

Official Employee

Re: DVR Manager Issues


NetGuru wrote:

Hi ComcastJoe,

 

It has now been more than 24 hours and I am getting the same error message.

 

"DVR Manager is available in your area. However, we are  unable to detect a compatible DVR in your household."

 

Can you please help me escalate this to someone who can help?

 

I am told that DVR Manager should be available in my market and I swapped out my box for a new RNG200N that was manufactured in May so that I could take advantage of this.

 

Thanks!

 

 


Our team is looking into this now for you and I will update you when I learn more.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: DVR Manager Issues

I'm getting this message now, but was able to use this feature from across the country last December before I moved a few blocks away in the same town,

 

"DVR Manager is available in your area.  However, we are unable to detect a compatible DVR in your household."

 

I took my existing DVR when I moved and it was hooked up by a Comcast technician. I tried to call, but Customer Service keeps referring me from Cable support to Internet support but no one seems to know what to do.

 

This is so frustrating and I'm starting to wonder why I still deal with Comcast at all. Any advice??? 

 

 

Official Employee

Re: DVR Manager Issues


Regina5003 wrote:

I'm getting this message now, but was able to use this feature from across the country last December before I moved a few blocks away in the same town,

 

"DVR Manager is available in your area.  However, we are unable to detect a compatible DVR in your household."

 

I took my existing DVR when I moved and it was hooked up by a Comcast technician. I tried to call, but Customer Service keeps referring me from Cable support to Internet support but no one seems to know what to do.

 

This is so frustrating and I'm starting to wonder why I still deal with Comcast at all. Any advice??? 

 

 


I have our team looking into your issue right now but when you posted this issue, how long was it hooked up for in your new house? I ask because it sometimes takes up to 24 hours to fully sync.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: DVR Manager Issues

Hi Guys/Girls - 

 

I never received that phone call from support services and we re well into August.

 

Any more news now that the Olympics are over??

 

 

I was asked to "erase my external drive" tonight?  What's up?

 

Programming - Several shows that were set to series record are no longer found in SEARCH programs by title .......   They have not yet ended for the season.

New Poster

Re: DVR Manager Issues

i'm glad you updated your post regarding no phone call! I was wondering if you ever got the information you were looking for. 

 

I am in the same boat and will be following this forum closely. I have a Cisco RNG200N and although it tells me that DVR Manager is available in my area I do not have a compatable DVR. HOW FRUSTRATING!! 

 

I would really like to use this product and am new to Comcast cable. I was very happy where I was at and if I

can not use the silly features that Comcast sold me on, I'd be happy to go back to where I was. 

 

GGRRRRR!!!!!

 

Oh, do you think I could get one of those phone calls in 72 hours too? That would be nice. 

Official Employee

Re: DVR Manager Issues


wickford23 wrote:

i'm glad you updated your post regarding no phone call! I was wondering if you ever got the information you were looking for. 

 

I am in the same boat and will be following this forum closely. I have a Cisco RNG200N and although it tells me that DVR Manager is available in my area I do not have a compatable DVR. HOW FRUSTRATING!! 

 

I would really like to use this product and am new to Comcast cable. I was very happy where I was at and if I

can not use the silly features that Comcast sold me on, I'd be happy to go back to where I was. 

 

GGRRRRR!!!!!

 

Oh, do you think I could get one of those phone calls in 72 hours too? That would be nice. 


Our team is further looking into your issue. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: DVR Manager Issues

I'm also interested in this issue.  I recently moved to an area where Comcast was the only option (Arlington, VA).  I have a HD DVR (It says Xfinity  and SMC Networks on the box) that's listed on my bill. When trying to activate DVR Manager, I received the error message: "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household."

 

Any help or recommendations would be greatly appreciated!

 

Tiffany

Official Employee

Re: DVR Manager Issues


tturner72 wrote:

I'm also interested in this issue.  I recently moved to an area where Comcast was the only option (Arlington, VA).  I have a HD DVR (It says Xfinity  and SMC Networks on the box) that's listed on my bill. When trying to activate DVR Manager, I received the error message: "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household."

 

Any help or recommendations would be greatly appreciated!

 

Tiffany


I am sorry but DVR Manager is not yet available in your area.

 

DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year. 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).  Thanks for your patience.  

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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