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Customer service NOT

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Customer service NOT

I have had no cable tv for three days now. Every time I call, I need to go through the troubleshooting prompts and then when I am told to hod for the next rep, I am disconnected. Went online to find another way to contact this tour de force of customer service. I am encouraged to chat with an online "analyst", yet just sit there and wait and no one shows up. Of course, there is no other phone number to call. I am at wit's end. Is this really happening? I guess I will need to drive to the nearest service center (30 miles) next Saturday when I am not working in order to get this resolved. Reasonable. It's bad enough that Comcast charges an arm and a leg, but at least pick up the phone.
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Gold Problem Solver

Re: Customer service NOT

When you can't resolve a problem using the regular customer service channels, send an email to "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
    A link to your post

A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (https://twitter.com/ComcastCares/), on Facebook (https://www.facebook.com/Xfinity), and in the DSL Reports Comcast Direct forum (https://secure.dslreports.com/forum/ComcastDirect).

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