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Current one-hour episodes available on demand only play for 45-minutes

Contributor

Current one-hour episodes available on demand only play for 45-minutes

My problem is that the show I watch on “On Demand” (The Brave - a one-hour 2017 show) is only playing 45-minutes of the show. Now, if I want to watch the entire hour, I’ll have to pay $2.99. What gives?
Admin1

Re: Current one-hour episodes available on demand only play for 45-minutes

Hi GunnarBob -- The Brave has a Free option and Purchase option. The Free option does not play for a full hour because it cuts out the commercial breaks TV has scheduled. The episode does play in full. 


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Contributor

Re: Current one-hour episodes available on demand only play for 45-minutes

Hey Zach. I just tried to watch season 1 episode 8 of The Brave. My first attempt to watch lasted about 14 minutes, froze on a commercial and kicked me back to the episode selection page. On my second attempt I was able to page up once and continue to watch about 15 minutes until another commercial started. Mid commercial the screen froze then kicked me back to the episode selection page. This is what happened to me on episodes 6 and 7 also.
Regular Contributor

Re: Current one-hour episodes available on demand only play for 45-minutes

Hello GunnarBob,

 

I am not sure how far your troubleshooting and I know that as ComcastZach stated the Free option does not play the complete hour removing the commercial breaks. Have you tried power-cycling the box when you notice this issue?




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Contributor

Re: Current one-hour episodes available on demand only play for 45-minutes

Hey MichaelP. Nope, haven’t tried that as yet. What I have tried though is watching said episode on my PC and having the same result as with the TV. Funny thing is that I am able to watch that same series episode on my iPhone 7+ through the Xfinity Stream TV app without any difficulties.
Regular Contributor

Re: Current one-hour episodes available on demand only play for 45-minutes

Do me a favor GunnarBob,

 

I know this does not seem to be related but on your next attempt to power cycle then view the streaming would you please power-cycle your modem in the same process? Some of our features verify access with both the box and modem in your location. The combination power-cycle has been know to resolve my one-off issues like this one. Please let me know your results of this attempt when you get a chance.

 

Thank You




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Contributor

Re: Current one-hour episodes available on demand only play for 45-minutes

Just so I’m on the same page, you would like me to power cycle my DVR box and modem simultaneously and then attempt to watch the episode in question?
Official Employee

Re: Current one-hour episodes available on demand only play for 45-minutes

Hi GunnarBob,

 

Sorry for the delayed response. I'm following up for Michael, yes, can you please follow those steps and let me know if there's any change on your end. 


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Contributor

Re: Current one-hour episodes available on demand only play for 45-minutes

Hey Che,

 

I power-cycled (unplugged the DVR box and modem) simultaneously, left them unplugged for approximately 30-seconds, then plugged them back in.  I allowed the DVR box connection indicator to turn from green to blue and the modem to reconnect.  I then watched the entire 9th episode of The Brave without any problems.

 

Thank you guys for your patience and help in resolving my issue.

 

Best regards,

 

Bob 

Official Employee

Re: Current one-hour episodes available on demand only play for 45-minutes

I'm happy to hear it was resolved! If there'rs anything more we can assist you with in the future, please don't hesitate to reach out. 

 


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