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Comcast unresponsive to users

Frequent Visitor

Comcast unresponsive to users

Will Comcast consider suggestions here and elsewhere, or is everything a dead end with them?

 

Examples of suggestions I have:

 

Press LAST twice quickly to immediately go to the last channel viewed.  If the last item was a VOD, have it also start playing from where you left off.

 

When scrolling through the Guide, when you reach the last channel, it should continue to scroll, turning over to the first channel instead of stopping and forcing users to manually go back.

 

Exit from functions brought on when pressing C or D by pressing C or D again rather than having to press EXIT.

 

Have the channel up/down button follow your Guide settings, so that, for example, if your Guide settings are to view only Favorites, the channel up/down button go only to Favorites.

Service Expert

Re: Comcast unresponsive to users


niel3507 wrote:

Will Comcast consider suggestions here and elsewhere, or is everything a dead end with them?

 

Examples of suggestions I have:

 

Press LAST twice quickly to immediately go to the last channel viewed.  If the last item was a VOD, have it also start playing from where you left off.

 

When scrolling through the Guide, when you reach the last channel, it should continue to scroll, turning over to the first channel instead of stopping and forcing users to manually go back.

 

Exit from functions brought on when pressing C or D by pressing C or D again rather than having to press EXIT.

 

Have the channel up/down button follow your Guide settings, so that, for example, if your Guide settings are to view only Favorites, the channel up/down button go only to Favorites.


you may want to use a 3rd party programmable remote to do the customizations you listed. I would personally not like any of them except wrap around (want same in the menu structure, too). I don't think the 3rd party remote could implement that 'favorites' only channel selection via using the channel up/down function though.




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Official Employee

Re: Comcast unresponsive to users

Hi @niel3507. We thank you for offering these ideas and suggestions. I will be sure to pass this along to our product team for consideration. While we cannot guarantee any of these suggestions will, or can be developed, we thank you for your feedback and suggestions. 


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Frequent Visitor

Re: Comcast unresponsive to users

Thanks ComcastJoeTru.  I appreciate the speed of your reply and what you say.  However, I expect nothing to come from this, because from what I have seen with previous issues such as this, your company ends up being unresponsive to users.

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