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Comcast app crashes

New Poster

Comcast app crashes

On my ASUS Zenpad 8, both Comcast TV apps close repeatedly... Lollipop software, brand new tablet.
Frequent Visitor

Re: Asus Zenpad S 8 - Comcast app crashes

Asus Zenpad S 8....xfinity tv and xfinty go crashes. App comes up, starts buffering, then app closes and goes back to home screen.

 

Tried everything....deleted and re-installed app a number of times, cleared cache a number fo time....nada....very frustrating.

New Poster

Re: Asus Zenpad S 8 - Comcast app crashes

Same issue with my asus zenpad s8

New Poster

Re: Asus Zenpad S 8 - Comcast app crashes

Same issue here.  Frustrating how little investment Comcast puts into their apps.

 

Frequent Visitor

Re: Asus Zenpad S 8 - Comcast app crashes

Suspecting that Comcast development just is concerned/accommodating to IOS and whatever version of Android that Samsung devices use. The rest...not so much.

New Poster

Re: Asus Zenpad S 8 - Comcast app crashes

Has there been any resolution to this?

 

I just picked up a new tablet for my wife, Asus Zenpad 8, and am having this issue. Smiley Sad

 

This was one of her favorite apps.

Contributor

Re: Asus Zenpad S 8 - Comcast app crashes

There are quite a few people reporting this issue. Last I spoke with them they would not acknowledge a problem stating that I was the only person who has reported the issue. To which I said oh really? I count 11 different people posting on the forum about the issue your app seems to have with Asus. THey insisted it is a problem with my tablet...Typical comcast customer service.

Regular Visitor

Re: Asus Zenpad S 8 - Comcast app crashes

Just confirming the issue for me as well. Purchased an Asus ZenPad S 8.0 a few days ago. The app installs, opens, buffers, and appears just about ready to show the channel selected. But it then bombs out and goes back to my home screen.

 

I used this app all the time on my old tablet - would really like to do the same on the new one. Any further thoughts anyone? Can we watch through a web browser?

New Poster

Re: Comcast app crashes

This issue has just recently began occurring to me on my Asus tablet as well. It worked perfectly for about the last month since I purchased it and tonight when trying to watch TNF while family watched a movie it keeps suddenly closing after or right as I select the program I want to watch. I am now relegated to using my much smaller galaxy phone instead of the tablet.

 

Eagerly awaiting a fix or at least acknowledgement of issue!!!

Frequent Visitor

Re: Comcast app crashes

I have a ASUS Zenpad s 8.0.  I started having the problem about 5 weeks ago.  At first, my Zenpad worked great with the XFinity TV Go app, then, one day, it just started buffering and would go back to the information screen of the TV show I was trying to watch. It was like a loop.  I went through hours of the online Comcast support all to no avail.  They elevated it to a ASUS android specialist who actually called me and said that they were able to replicate the issue, however, they were unsure as to the solution.  His name was Issac and his phone number is 888-8988 x 3031334.  That was about a month ago. I asked Issac about a time frame for the fix, and he said that he did not know as the app was produced by an outside vendor.   I have subsequently called Issac three times and left a message each time asking him to call me with a status update.  Have not heard back.  Perhaps if the other people having this same problem could call Issac to inquire about the fix it may help resolve the issue.  Very frustrating. I liked the TV Go app when it worked and would use it quite often.  I feel I am paying for it as part of my monthly Comcast package.  If this does not get resolved soon, I am thinking about asking for a partial refund because I am not getting what I paid for.   

Frequent Visitor

Re: Comcast app crashes

I just installed the TV Go app on my new Zenpad 8 and am having the exact same issues as everyone here has.  It buffers then returns to the opening screen. 

Frequent Visitor

Re: Comcast app crashes

.... an afterthought.  Does Comcast read these posts/issues?  If so, would someone from Comcast kindly respond to this particular problem and either acknowledge it's being worked on, or post the solution. 

 

The fee to use these services is by no means inexpensive, and a rep answering and acknowledging us would be better customer service than has been shown throughout this thread.

 

And I thank you.

New Poster

Re: Comcast app crashes

Yet another ZenPad that does not work... I wish that Comcast / XFINITY would provide us some feedback...

Contributor

Re: Comcast app crashes

I have a MeMO 7 LTE pad and it does the same thing! Just got the pad. My iPhone and windows tablet work fine so it is an Android and Comcast issue that needs to be fixed 

 

New Poster

Re: Comcast app crashes

From what I can tell it seems to be trying to load the ad content (encore, showtime, etc) and then when it can't the app bombs out to the previous screen.

 

ASUS ZenPad S 8.0 Z580CA

Contributor

Re: Comcast app crashes

I just got done with a chat with Comcast customer service. Oh what a joy that was, but here is what they said:

 

"there are currently no known issues  with the XFINITY TV Go App for Asus tablet users as based on the system report."

 

So appearantly even when many people call, report and issue and speak to their android specialist it is still not considered an issue.

Frequent Visitor

Re: Comcast app crashes

Oldhess - well, what did they tell you to do then with an app that won't work on a tablet you own?  That's the craziest thing I've heard yet!!!  No wonder Comcast's customer service is so awful. 

New Poster

Re: Comcast app crashes

Same issue with Asus ZenPad S8 Live tv app and tv go app consistently crash. Would like to know if something is being done to address this.

Frequent Visitor

Re: Comcast app crashes

Two things, 1) I think we should all call Issac at Comcast (he is the ASUS Android specialist and the only one to acknowledge that the problem exists) to complain about this.  2) Has anyone tried to contact ASUS?  The reason I ask is that my familly has two other tablets - a 3 year old ASUS Transformer that has been rooted and a Samsung Galaxy Tab S. The XFinity app works on both of them without any problems.  I am wondering if the latest ASUS android 5.0 updates to their current models present some incompatibility with the XFinity TV Go app. Not sure where to start with ASUS - suggestions?  

 

This may also be a situation where the people using the XFinity TV Go app AND have a newer ASUS tablet is a very small universe and therefore, it is not getting Comcast's attention.  Overall, very frustrating as I really like my ASUS Zenpad and would like this app to work.

 

 

 

Frequent Visitor

Re: Comcast app crashes

I have an ASUS MemoPad 173X, and the program works on that one.  I do recall that  I spent quite a bit of time trying to resolve an issue with that tablet too.  I was told to change the playback in the settings from High to Medium.  At least, that's one of the suggestions I remember being told to do.  I checked the settings, and it is, in fact, set at Medium.  I tried to do the same thing with this version of ASUS tablet, but it made no difference.

 

I also sent an email to Comcast and told them there are quite a few comments on their support forum regarding this issue, and reminded them they have LOUSY CUSTOMER SERVICE.  I say that because no one has bothered to respond to any of us here. 

 

Hoping they resolve this, but not expecting much, since this has been an issue for months.

Frequent Visitor

Re: Comcast app crashes

GOOD NEWS!!!!

 

Just got off the phone with Comcast Tier 3 video support.  They told me that ASUS has just put out a fix that will allow the XFinity TV Go app to work with ASUS tablets.  Just downloaded the update on my ASUS Zenpad s 8.0 and installed it.  Went to the XFINITY app, opened it, chose a show and it started playing!   Success.  Feels good to have the app working again.

 

So all of you with ASUS tablets having issues with the XFinity App, make sure you download the latest system update from ASUS and install it.  You can check for updates in Settings, then go to About, then go to System Update and then at the bottom of the screen press Check Update.  Download the update and install it.  The Xfinity app should now work!

Frequent Visitor

Re: Comcast app crashes

Yeah, well, I made sure my Zenpad was updated, and it STILL doesn't work!

 

 

*Update*   Okay, I went back to the settings, checked that the sytem was updated, but then saw an update notification in the drop down box.  I tapped on it, and the tablet went into a system update mode.  Be aware that it takes a few minutes for this update to install - I was beginning to think it was frozen.  After a while, it shut down, then restarted with a window that says "Android is upgrading....   Optimizing app......"  It apparenty goes through each app - in my case it's 38, so mine said "Optimizing app 1 of 38..." and so on.  After it completed, I went back into the Settings - got a notification:  "Successful System Update.  Successfully updated the system to LRX21V.WW_P01M-VA6.1-20151228"

 

 

Success!  It works.  I tried a Foodnetwork TV show I like, and that worked.  I then tried an HBO movie, and that worked also.

 

Good luck, everyone!   Thank you tjbc for posting this!!!   It's great to have this app back working.

 

 

 

 

 

New Poster

Re: Comcast app crashes

Update***

 

Brand new Zen pad 8 and latest update is a bust. Just purchased this thing today and got all the apps updated then updated the tablet. Twice. 

 

Streaming app is still a no go for me. Anyone else still having issues or reverted back to having issues?

Frequent Visitor

Re: Comcast app crashes

Yes..still having same old issue even with latest updates installed ...attempts to stream and TV and GO apps re-initialize and go back to the home screen. Very frustrating to say the least.
Frequent Visitor

Re: Comcast app crashes

Just updated the latest Zen pad firmware update.......VOILA.......xfinity tv now finally works for me......Good luck all on this post, 

....hope you have the same success

Contributor

Re: Comcast app crashes

Hmm is this a troll because no update available. and app still crashes.

Frequent Visitor

Re: Comcast app crashes

No troll Bud...mine works..sorry yours don't
Frequent Visitor

Re: Comcast app crashes

Oh, come on with the troll nonsense.  I posted a detailed process for updating, then proclaimed it's success in letting me use the TVGo app.  I couldn't use it, just like everyone else.  I posted the update software #, so check that against what you have, and see if you did, indeed, update.  I will post it again.  Baseband, kernel version, build number, etc.  WW_V4.6.1_20151228.  This is listed under Settings/System update/Software information)  Then, if you tap on System Update, look at what it says for Last check for update.  Under that is Build number.  Mine says:  LRX21V.WW_P01M-V4.61-20151228. 

 

 

My app is working fine now.

Frequent Visitor

Re: Comcast app crashes

Thanks arelabs...exactly the version I have installed causing the Xfinity TV app to now function properly.
Contributor

Re: Comcast app crashes

Sorry my sarcasm didn't come through in my calling you a troll . I have seen you on this board frustrated since the beginning right along with me I did not mean that you were actually trolling.
So was this update you installed an automatic update? I have no such update, and I have a different baseband and build numbers ww_v12.14.1.23_20151028, and LRX22c.WW_epad-12.14.1.23-20151028. My tablet is older than yours (yours has better resolution and camera but same processor) so I am assuming that is why the different numbers. And now that I look at it, this update has to be when the app stopped working. The build date is 20151028 the end of october...Hmm could comcast have been right all along in saying that this was an Asus Issue? Man now I'm going to have to start all over with tech support...Aint technology great???

New Poster

Re: Comcast app crashes

Are you still having trouble with comcast on a new asus tablet?

 

I am about to order an asus tablet but need comcast to work

Contributor

Re: Comcast app crashes

depends on the tablet. I guess on the new zenpad S8 Z580CA it is working. Onthe Memo K007 ME572C with the current firmware it is not. So Sounds like asus has their stuff together on the new line of tablets but those of us with the previous line of tablets have been let down.

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