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Comcast Xfinity- Sochi NBC- No program, no sound

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Comcast Xfinity- Sochi NBC- No program, no sound

I am a subscriber to OnDemand and I am trying to access the Sochi Olympics on the Xfinity TV App. 

I logged on, clicked on the olympic games, was directed to NBC Sochi App and recieved a Congratulations statement saying I can watch the Sochi Olympics.

Unfortunatley, when the program appears there is no picture or sound.

It also tells me to access the Sochi Olympics from Xfinity TV app, which I did!

So this problem repeated for 2 hours.

 

Why is this the case??

 

Thank you for your help.

 

Robert.

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