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Comcast Account won't let me use HBO Go / ESPN Apps

New Poster

Comcast Account won't let me use HBO Go / ESPN Apps

I'm having the exact same issue as the following thread:



On Comcast.com, under My Account, it only shows that I have Internet and Phone service although I have TV service as well.  I also have HBO as a premium on my TV service. 


When I try to log in to 3rd party apps like "HBO Go" or "Watch ESPN", access is blocked because they think I don't have TV service based on the hand shake they do with my Comcast account.


I've been on a few hours of online Comcast chats and had a trouble ticket opened and already closed although the issue was not resolved.


ComcastJoe - can you please help?

New Poster

Re: Comcast Account won't let me use HBO Go / ESPN Apps

Comcast team - can you please help?


It seemed like a pretty quick IT / account fix in this thread, but so far contacting support hasn't worked.




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