Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,727

members

1,676

online

28,833

topics

Top

Cloud DVR not available?

New Poster

Cloud DVR not available?

I have X1 platform with X1 DVR's. I downloaded the Xfinity TV app (not the TV to Go app) as I want to use the cloud DVR functionality on my iPad. However I was informed that the cloud services have been put on hold due to some ip issues. Can you confirm if this is correct and when this be resolved?
Silver Problem Solver

Re: Cloud DVR not available?

Cloud DVR is not available in all areas yet. Where are you located?

New Poster

Re: Cloud DVR not available?

Union, NJ. Any idea when service will be available in this area?
Official Employee

Re: Cloud DVR not available?

I think you're in the right area, you would have seen a pop screen to accept terms and conditions. There might be another box in the gear(tools) menu to accept it if you missed the popup

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Cloud DVR not available?

Where can we look up if our area is covered for X1 DVR w/Cloud ? i cant find it anyware. got tossed around to 5 different people on a support call and nobody has any idea what the Xfinity TV app is never mind the DVR cloud service.

 

im in Allenstown NH 03275

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 4 replies
  • 748 views
  • 0 kudos
  • 4 in conversation