Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,003

members

1,156

online

29,074

topics

Top

Closed captioning status

Frequent Visitor

Closed captioning status

On non-x1 set, closed captioning on some channels not being enclosed within black background box any longer and only captioning text being displayed. I did not change settings. It's set on auto. On some channels, it's still within black box. Any suggestions on how to change settings so text is enclosed within black box on all channels?
Official Employee

Re: Closed captioning status


jvpennington wrote:
On non-x1 set, closed captioning on some channels not being enclosed within black background box any longer and only captioning text being displayed. I did not change settings. It's set on auto. On some channels, it's still within black box. Any suggestions on how to change settings so text is enclosed within black box on all channels?

Closed captioning can be enabled on all HD and HD/DVR equipment. Closed captioning on all other equipment will always need to be activated via the television set.

The on-screen guide has a closed caption menu screen that will allow you to enable closed captioning through the set-top box.


To enable or disable closed captioning:
1. Access the Main Menu by pressing the Menu button twice.
2. Select Setup.
3. Navigate through the pages to access the Closed Captioning Setup screen. This screen is on page 1 in the upper right of the Setup Menu. This option may also be labeled as Subtitles in some areas. Press OK/Select.
4. Use the arrow keys to toggle Closed Captioning Off and On.
5. Background can also be togged Off and On.

If that doesn't work or appear as an option, there are some other methods below:

Motorola HD Set-Top Boxes
1. Turn STB off and leave TV on
2. Press Menu on STB or remote control
3. Using the down arrow, navigate to Closed Captioning
4. Press the right arrow to select Enabled or Disabled

If you have a Scientific Atlanta or Cisco branded cable box:

The on-screen guide has a subtitle menu screen that will allow you to enable subtitles (closed captioning) through the set top box.

The on-screen menu will enable Subtitles on only the following HD set tops including HD/DVR's when the cable box is connected using HDMI or component cables:
• 3250 HD
• 4250 HDC
• 8000 HD
• 8010 HD
• 8300 HD
• 8300 HD MR
• 8300 HDC
• Cisco RNG150
• Cisco RNG200

• Access the Main Menu by hitting the "Menu" button twice
• Select "Setup". The Subtitle set up screen may be on page 1 or 2 of the Setup menu (on page 2 on DVR set tops, on page 1 on non-DVR's)
• Toggle subtitles "Off" and "On"
o If this does not activate Closed Captioning, try the following:

User Settings
The user settings may also need to be adjusted. This allows you to set up closed captioning.

To access user settings, turn OFF your set-top box; it will remain in standby mode.
2. Press (Guide) on your remote while the set-top box is in standby mode. OR press Channel Up + Channel Down simultaneously on the front panel of the set-top box.
3. Using the down arrow, navigate to Closed Captioning. Press the right arrow to select Enabled or Disabled

 

Otherwise, the CC may be coming from yoir TV set (and not the cable box). Consult your TV set manual for details.  

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 255 views
  • 0 kudos
  • 2 in conversation