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Closed captioning & early showings for Starz Outlander

New Poster

Closed captioning & early showings for Starz Outlander

When using the TV GO app from Xfinity there is no Closed Captioning (we are told it's "Not Available)......when we previously  had access to viewing Starz Outlander through Starz Play there was Closed Captioning.  Why aren't we getting the same service through Xfinity??? Xfinity is not listed as a cable provider through Starz so if you want to watch episodes of Outlander on a laptop (on line) you can do so only directly through Xfinity TV GO.  Another question: Will Xfinity carry episodes starting at 12:01 AM the day of the Starz Outlander airing? We had that option when Xfinity was listed as a cable provider through Starz?  Xfinity - what's up with you annd Starz not getting together to provide us with the service we pay for? Other cable companies are working with Starz to provide these services.......what's wrong with Xfinity?

Official Employee

Re: Closed captioning & early showings for Starz Outlander

Hi LadyKnght, I am going to submit a ticket to research why Closed Captioning is not available on Starz through the Xfinity TV GO app.

 

Thank you


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New Poster

Re: Closed captioning & early showings for Starz Outlander

The 6/5/16 episode of Outlander does not have closed captions when seen via Xfinity.  Please fix this!!!  We can't understand the scottish accents!!

Problem Solver

Re: Closed captioning & early showings for Starz Outlander

Hello marspi,

I apologize for the inconvenience. There is an open ticket on this issue and it is being moved toward resolution. Thank you for your patience.




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New Poster

Re: Closed captioning & early showings for Starz Outlander

It is now 6/26/16 and closed caption is still not available for Outlander via Xfinity TV Go.  Please fix!!

Problem Solver

Re: Closed captioning & early showings for Starz Outlander

Hello lammer_52,

 

I apologize for any inconvenience this issue may have caused you. We will look into this matter and reach back out to you as soon as possible.




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Admin1

Re: Closed captioning & early showings for Starz Outlander

Hello All -- Outlander Season 2 does not offer Closed Captioning for TV Go at this time. Season 2 is available with Closed Captioning via regular TV and https://tv.xfinity.com


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New Poster

Re: Closed captioning & early showings for Starz Outlander

That is not correct.

When streaming on my computer on the comcast website, CC is available for episodes 8 and 11, but not 9, 10 and 12.  (This probably is the same for TV go.)  If they can do it for some episodes they should do it for all episodes.  The may be a violation of the law (ADA), since people who have difficulty hearing (such as me) cannot watch it.  I tried tv.xfinity.com (as the previous writer states) for episodes 9, 10 and 11 and could not turn on CC.

New Poster

Re: Closed captioning & early showings for Starz Outlander

Maybe the problem lies with Starz and how they give the episode to Comcast.  Comcast should work with Starz to fix this!!

Admin1

Re: Closed captioning & early showings for Starz Outlander

marspi -- Please read my post before stating it is not correct. I have stated it is not available for TV Go. I also listed the website link, https://tv.xfinity.com, and have said it is available there for online streaming as well as being available on regular TV. I have tried each episode and each episode shows Closed Captioning available. 


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