Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,975

members

1,220

online

29,071

topics

Top

Chrome’s "Incognito" mode

Frequent Visitor

Chrome’s "Incognito" mode

This content on Xfinity TV is not available for viewing with Chrome’s "Incognito" mode. To play this video using Chrome, please view this page without "Incognito" mode enabled.

 

i have no idea what this is or have ideaa on how to disable it. help?

 

i just want to watch a movie..

New Poster

CHROME incognito mode error

I keep getting this message but it's only with select episodes.  I tried to follow comcasts directions on how to turn it off and it doesn't change anything.  I can't watch anything using Safari browser at all on comcast so switching to that isn't an option.  

How do I...turn off incognito?  I googled it, doesn't seem like a normal or easy thing to do.  

Also, why am I only getting this error message here and there like I have watched millions of episodes of Dexter but only got this message with recent episodes.  

I have a brand new Macbook pro, Google chrome brower.  

Official Employee

Re: video cannot be displayed

Hi - please follow the link below for instructions. The error message should of also directed you to the link below.

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#3365
Thanks,
Tony

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: video cannot be displayed

I have tried that multiple times and nothing happens; the same message keeps poping up.

Official Employee

Re: video cannot be displayed

Can you send a screen shot?

 

Also the details from here would be helpful:

http://xfinitytv.comcast.net/computer

Thanks,
Tony

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: video cannot be displayed

i took some screenshots but lol. i cant figure out how to send them

Official Employee

Re: video cannot be displayed


alexismorgan wrote:

i took some screenshots but lol. i cant figure out how to send them


Hit reply > then there's an attachment section.

Thanks,
Tony

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: video cannot be displayed

i hit reply but there is not attachement section

Problem Solver

Re: video cannot be displayed

 

Its the Insert/edit image icon

 

Spoiler
 

attach1.jpg

 

then click in the space under word "Image" to select the image on your PC, when it shows in the lower part of that pop up window, click the blue "insert image" button to add the picture to the reply Smiley Happy

 

Spoiler
 

attach2.jpg

New Poster

Re: CHROME incognito mode error

Google won't support chrome via phone. Google email response sends me to Google play, probably because Google automatically sees play in subject line.

Xfinity says its a Chrome problem,. Chrome says its an Xfinity problem.

Does uninstall re install help with either Chrome or comcast. This happened after I downloaded adobe flash upgrade

New Poster

Re: CHROME incognito mode error

laptop works fine.  problem is on desktop.  Is there a problem with any of the adobe flash or shockwave products.  doenloaded upgrade a few days ago.

Frequent Visitor

Re: video cannot be displayed

this is what pops up when i click insert/edit. no where does it say image

General properties
Link Text  
Link URL  
Target                Open in this window / frameOpen in new window (_blank)
Title
Problem Solver

Re: video cannot be displayed


alexismorgan wrote:

this is what pops up when i click insert/edit. no where does it say image

General properties
Link Text  
Link URL  
Target                Open in this window / frameOpen in new window (_blank)
Title

Uploading files may be restricted by a security setting.  Or this feature may not be available on your browser or operating system (PC, Mac, Linux).  I use Chrome on Windows 7; what browser and OS are you using?

Frequent Visitor

Re: video cannot be displayed

chrome windows 7

Problem Solver

Re: video cannot be displayed


alexismorgan wrote:

chrome windows 7


Hmmm, same as me.  Okay, try checking your Chrome settings. Click the "Content Settings" button in the "Privacy" section in the "Advanced Settings" and make sure the radio box is checked to "Allow all sites to run JavaScript".

 

Next, try emptying your browser cache using the "Clear browsing data" button. I'd also "Delete cookies.and other site plug-in data".  Doing this step has almost always fixed problems I have on many web sites.

Frequent Visitor

Re: video cannot be displayed

ITS FIXED. 

Hallelujah! 

thank youuu

New Poster

google chrome incognito

Suddenly I cannot watch videos at Xfinity. Never had this issue before.  Suggestions in FAQ have not helped.

New Poster

Re: google chrome incognito

I am having the same problem. Any idea on were to go for help. I tried to watch on IE but videos would not load???????Smiley Sad

New Poster

Video will not play with chrome incognito mode on

Unable to watch online error message says due to incognito mode. But I do not window open in the incognito mode. This was working fine the other day

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 18 replies
  • 5837 views
  • 0 kudos
  • 8 in conversation