Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,208

members

830

online

29,940

topics

Top

Choir S2/Ep4 not working on iOS app

ANSWERED
New Poster

Choir S2/Ep4 not working on iOS app

Hello, I'm having trouble watching one particular episode of a show. So far it's only happening with Season 2, Episode 4, of The Choir on BBC America. Other videos play okay, and the problem is happening on my iPhone 4, iPad 2, and iPad 3.

My app version is Xfinity TV v. 1.12.1206271 running on iOS 5.1.1
I'm using my local home wireless network.

This is what happens:
I click Play, then the app says Checking Parental Controls, Starting video playback, the video screen comes on and shows "Your video will resume now" , then "On Now: The Choir", then the screen is back to the listings with the message, "Sorry, we've experienced some difficulty playing your video." Sometimes it crashes right away after going to the video playback screen while other times it crashes while "On Now" is displayed. It's just that episode and it's doing that on three different devices.

Based on other posts, this is what I've done one by one and in different orders and combinations with no effect:

  • Removed all available devices at http://xfinitytv.comcast.net/rh
  • Cleared History
  • Changed DNS server to 75.75.75.75
  • Changed DNS server to 8.8.8.8
  • Deleted app
  • Reinstalled app
  • Rebooted iPhone and iPads



Accepted Solution

Re: One episode can't play, others play okay


Arktouros wrote:

Hello, I'm having trouble watching one particular episode of a show. So far it's only happening with Season 2, Episode 4, of The Choir on BBC America. Other videos play okay, and the problem is happening on my iPhone 4, iPad 2, and iPad 3.

My app version is Xfinity TV v. 1.12.1206271 running on iOS 5.1.1
I'm using my local home wireless network.

This is what happens:
I click Play, then the app says Checking Parental Controls, Starting video playback, the video screen comes on and shows "Your video will resume now" , then "On Now: The Choir", then the screen is back to the listings with the message, "Sorry, we've experienced some difficulty playing your video." Sometimes it crashes right away after going to the video playback screen while other times it crashes while "On Now" is displayed. It's just that episode and it's doing that on three different devices.

Based on other posts, this is what I've done one by one and in different orders and combinations with no effect:

  • Removed all available devices at http://xfinitytv.comcast.net/rh
  • Cleared History
  • Changed DNS server to 75.75.75.75
  • Changed DNS server to 8.8.8.8
  • Deleted app
  • Reinstalled app
  • Rebooted iPhone and iPads




Thank you for reporting this issue to us.

 

Our team is working on it now and I will update you when it is fixed.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Tags (1)
Official Employee

Re: One episode can't play, others play okay


Arktouros wrote:

Hello, I'm having trouble watching one particular episode of a show. So far it's only happening with Season 2, Episode 4, of The Choir on BBC America. Other videos play okay, and the problem is happening on my iPhone 4, iPad 2, and iPad 3.

My app version is Xfinity TV v. 1.12.1206271 running on iOS 5.1.1
I'm using my local home wireless network.

This is what happens:
I click Play, then the app says Checking Parental Controls, Starting video playback, the video screen comes on and shows "Your video will resume now" , then "On Now: The Choir", then the screen is back to the listings with the message, "Sorry, we've experienced some difficulty playing your video." Sometimes it crashes right away after going to the video playback screen while other times it crashes while "On Now" is displayed. It's just that episode and it's doing that on three different devices.

Based on other posts, this is what I've done one by one and in different orders and combinations with no effect:

  • Removed all available devices at http://xfinitytv.comcast.net/rh
  • Cleared History
  • Changed DNS server to 75.75.75.75
  • Changed DNS server to 8.8.8.8
  • Deleted app
  • Reinstalled app
  • Rebooted iPhone and iPads




Thank you for reporting this issue to us.

 

Our team is working on it now and I will update you when it is fixed.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: One episode can't play, others play okay

It was returned to the listings this weekend and works fine on all my devices now. Thank you.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 886 views
  • 0 kudos
  • 2 in conversation