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Channels missing from search (can't change channel with number keys)

New Poster

Channels missing from search (can't change channel with number keys)

I usually change channels by entering the number on the remote keypad. This pops up the search box on the right side of the screen. The first listing has historically been the actual channel for the number I typed (and the other listings are based on searching the letters associated with those numbers). I no longer get the channel (only the other results)! So I can't change channels unless I use the guide or voice. I've power cycled the box. Any other ideas?

Problem Solver

X1 glitch?

when I try to tune into a channel manually by pressing the numeric buttons it gives me shows instead of the channel I want.

 

I'm used to manually changing my channl with the keypad but it seems like it works when it wants to work.

New Poster

Re: X1 glitch?

Same here. It does it on all x1 cable boxes.

Contributor

Re: X1 glitch?

same problem here on all TV's--was working fine earlier in day
Frequent Visitor

Re: Channels missing from search (can't change channel with number keys)

I have the same problem with my 2 set top boxes.  I have to go to Guide to change a channel.  Can anyone shed light on this issue?

My voice won't work.  It says there's a problem right now. 

Frequent Visitor

Re: Channels missing from search (can't change channel with number keys)

I am having the same exact problem. I enter a channel number and  I get search results unrelated to the channel i want to go to.

Official Employee

Re: Channels missing from search (can't change channel with number keys)

It's a known issue that just popped up, its being worked on right now.

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Contributor

Re: Channels missing from search (can't change channel with number keys)

Dalton22 -- I don't know where you're located.  I'm in SW Florida and the exact same problem started this afternoon for me -- worked fine this morning.  I can only change channels using the channel up/down button or if I use the voice function, but I have to mention the channel number.  It won't work if I say "NBC", "History Channel", etc.  If I punch in channel numbers on the remote, it says "no results found".  If I scroll through the guide and find a channel I want and hit the okay button, it also says "no results found".  I did a system refresh as well as a re-boot.  No success.  Sounds like an X1 system issue.

Frequent Visitor

Re: Channels missing from search (can't change channel with number keys)

It looks to be back to normal now!

Regular Visitor

Re: Channels missing from search (can't change channel with number keys)

Don't count on it. Mine on 2 boxes will work normally and then the next time I try it's back to not working.
Regular Visitor

Re: Channels missing from search (can't change channel with number keys)

Yeah, mine started at about 1:15 or so on all 4 boxes. I've rebooted and nothing. Now on 2 of my boxes it worked twice but now all of them are back to not working by hitting the channel numbers and using the guide I have to scroll since it says the channels I punch in don't exist. Very annoying.
New Poster

Re: Channels missing from search (can't change channel with number keys)

Yep, had the same problem pop up this morning. It's fixed now and is working correctly this afternoon.

Contributor

Re: Channels missing from search (can't change channel with number keys)

Found this post which worked for us : (http://forums.comcast.com/t5/X1/X1-Interruption-11-5-2014/m-p/2388191). 1. On the front of the BOX, push the circular power button. 2. Wait two-three seconds and push that circular power button again. 3. Now, on your REMOTE push the "xfinity" button. 4. Now, on your REMOTE, push the power button (ours is the very top button on our remote). Voila! For some reason this worked!!!!!!!
New Poster

Trouble using remote keys to change channels

I have included pictures to better demonstrate what is happening.

How do I solve this? Any help would be appreciated.
IMG_1007.JPG
IMG_1008.JPG
Problem Solver

Re: Channels missing from search (can't change channel with number keys)

it works now! thanks comcast.

Contributor

Re: Channels missing from search (can't change channel with number keys)

Working again for me as well.  Thanks.

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