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Channels don't come up

New Poster

Channels don't come up

Hi, just got comcast installed today, and have noticed that on a number of channels I should get, they don't come up,  It just sits at the 3 dot loading (I assume) screen forever.  I get no error or other message. Wondering if anyone has any ideas.  Thank you.

Service Expert

Re: Channels don't come up

First thing to try is reboot the box.




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New Poster

Re: Channels don't come up

Thank you, I have tried rebooting, as well as doing a "refresh," no change

Service Expert

Re: Channels don't come up

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Channels don't come up

Hi NewCustomer119, I can review signals and entitlements on your account for you, please send me a private message with your account information (name on account, address and account number).

 

Thank you


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