Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Channel lineup on https://xtv.comcast.net incorrect, no one calls me back

New Poster

Channel lineup on https://xtv.comcast.net incorrect, no one calls me back

 I have had X1 service since August of 2015. It has worked fine til last week when we moved to a new home. Since that day the channels listed on the website are incorrect and my movies are not listed. Also, a grey house shows up and some of the recordings say they are not available for mobile viewing. Everything was fine until the transfer of service, and at first they could not transfer my account so they setup a temporary username and told me to call the security dept after a couple hours and they would be able to transfer my account. Once they did that, my channel lineup has been wrong only on the https://xtv.comcast.net site. The DVR is correct. Also, I have supposedly been escalated to a higher level of troubleshooting and they tell me someone will call me the next afternoon, but its been a week and no one ever calls. I have called back and my ticket is still open, but no one ever returns my call to fix this issue. Im getting tired of Comcast not caring enough to follow up and fix these problems when they say they care. Also, I have tried all the troubleshooting steps in the forum under "Incorrect Channel Lineup" to no avail.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation