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Cant play any AMC or A&E videos, error 6000,

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Cant play any AMC or A&E videos, error 6000,

Using a macbook with os10,  I believe all other channels/videos play.  Used to work,  dont know what changed.   Thanks

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Official Employee

Re: Cant play any AMC or A&E videos, error 6000,


Tomen1 wrote:

Using a macbook with os10,  I believe all other channels/videos play.  Used to work,  dont know what changed.   Thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Cant play any AMC or A&E videos, error 6000,

 

My Zip Code: 48130 My Cable Provider: Comcast Ann Arbor (Brighton) Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.209.23.53 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled


 
Official Employee

Re: Cant play any AMC or A&E videos, error 6000,


Tomen1 wrote:

 

My Zip Code: 48130 My Cable Provider: Comcast Ann Arbor (Brighton) Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.209.23.53 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled


 

Please go here to download and install PlayReady PC Runtime v1.3 and then please try watching a video again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Cant play any AMC or A&E videos, error 6000,

Sorry...it seems that the program is for windows bases systems.  I am on a mac.   Thank you.    Tom

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