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Cant access premium channels that I'm subscribed to

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Cant access premium channels that I'm subscribed to

Hello, I am having an issue when I try to watch HBO on xfinity tv online. I am subscribed and I had no problem watching tv online yesterday but today it is not working. I am signed in and I checked my account summary and HBO is one of the channels that it says i can watch online. Any help?

Official Employee

Re: Cant access premium channels that I'm subscribed to


salomonch wrote:

Hello, I am having an issue when I try to watch HBO on xfinity tv online. I am subscribed and I had no problem watching tv online yesterday but today it is not working. I am signed in and I checked my account summary and HBO is one of the channels that it says i can watch online. Any help?


When trying to watch a HBO program on your computer, what message is appearing? 

 

Also, is HBO still working on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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