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Cant Play Xfinity Videos, sayd I need to upgrade.

New Poster

Cant Play Xfinity Videos, sayd I need to upgrade.

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista: IE 6, Safari 3/4
  • Windows 7: IE 6/7, Safari 3/4
  • Mac OS 10.4.11+: IE 6/7/8, Chrome 4

 

Why am I getting this error on all my PC's? I had uninstalled and re-installed silverlight still nothing. Videos do not play in IE9 or 8 or Opera or chrome or firefox... same error.

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New Poster

Re: Cant Play Xfinity Videos, sayd I need to upgrade.

me too

 

Official Employee

Re: Cant Play Xfinity Videos, sayd I need to upgrade.

Hi all,

 

Try using the Google Chrome or Firefox web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Cant Play Xfinity Videos, sayd I need to upgrade.

I'm using Windows 7I've run into the same problem and was able to work around the problemI've found that I'm able to get things working properly by installing the latest version of Firefox, installing the latest version of flash player, and downgrading Silverlight to version 4.1There seem to be problems with using Silverlight version 5 and problems with using IE browsers (which suck for many other reasons).

 

Comcast customer support is useless; hopefully you'll find this helpful and they'll wake up.

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