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Cannot watch Watch ESPN from Phone or Tablet

New Poster

Cannot watch Watch ESPN from Phone or Tablet

I'm getting the error:

 

"Unable to play video.  This network is not included in your current television subscription.  Please contact your TV provider to subscribe."

 

I am currently watching ESPN from my TV. I've tried uninstalling and reinstalling the app with no help to resolve the issue. Customer service was no help the last time I called. Any ideas on how to solve this problem?

 

Regular Visitor

Re: Cannot watch Watch ESPN from Phone or Tablet

Has this issue been resolved? I've seen other threads for Apple Devices, but not for Android devices.

 

I am also having the same issue and I am unable to watch ESPN, ESPN2, and any other cable-tied ESPN channels on the WatchESPN app. I have contacted technical support multiple times and the solutions they have provided have not worked.

 

These "solutions" have included:

 

  • Logging out and then logging in again.
  • Uninstalling and reinstalling the app.
  • Clearing caches.
  • Trying all of these "solutions" on different connections.
  • Watching the channel using the XFINITY App (the ESPN channels do not show up). Even if this did work, I WILL NOT accept this as a solution as it does not solve the root problem.

 

I'm asking that a Comcast representative provide a solution to this issue ASAP.

Service Expert

Re: Cannot watch Watch ESPN from Phone or Tablet


Karifah wrote:

I'm getting the error:

 

"Unable to play video.  This network is not included in your current television subscription.  Please contact your TV provider to subscribe."

 

I am currently watching ESPN from my TV. I've tried uninstalling and reinstalling the app with no help to resolve the issue. Customer service was no help the last time I called. Any ideas on how to solve this problem?

 


Which phone?  Which tablet?  Are you logged into your Comcast wifi network?




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Visitor

Re: Cannot watch Watch ESPN from Phone or Tablet

I just started having this exact same problem yesterday. Not only does the Watch ESPN app no longer work on my iPad and iPhone I can't use the watch TNT app all of the sudden either. I'm at a loss here and would appreciate any suggestions.

Service Expert

Re: Cannot watch Watch ESPN from Phone or Tablet


Md58 wrote:

I just started having this exact same problem yesterday. Not only does the Watch ESPN app no longer work on my iPad and iPhone I can't use the watch TNT app all of the sudden either. I'm at a loss here and would appreciate any suggestions.


I'm not familiar with those apps.  But I believe they are not Comcast/Xfinity-supplied apps like Xfinty TV, so maybe you need to visit the web sites that support them.




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Official Employee

Re: Cannot watch Watch ESPN from Phone or Tablet


Md58 wrote:

I just started having this exact same problem yesterday. Not only does the Watch ESPN app no longer work on my iPad and iPhone I can't use the watch TNT app all of the sudden either. I'm at a loss here and would appreciate any suggestions.


Have you tried the XFINITY TV app which you can find at https://xfinity.com/apps

 

TNT, ESPN and all other channels are included in one convenient app.


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Visitor

Re: Cannot watch Watch ESPN from Phone or Tablet

Yes I have tried the xfinity app and over half of the channels I am able to watch on my tv are completely missing from the app so it's pretty useless.

Visitor

Re: Cannot watch Watch ESPN from Phone or Tablet

I contacted espn about the app and they did troubleshooting with me. After nothing worked they told me it was a Comcast issue. Like I said, they worked fine until recently. It's no doubt a problem with Comcast as has been my experience in the past.

Visitor

Re: Cannot watch Watch ESPN from Phone or Tablet

ESPN channels doesnt work even on tv.xfinity.com but all other channels work. 

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