Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Cannot watch TV online

New Poster

Cannot watch TV online

HI all, I don't know what has happened to my brand new Windows 8 computer. I click to watch TV online, say CNN or Fox News, and the image seems as it will load but it never does. The screen goes black but does not turn on the programming. I have reinstalled MS SIlverlight, checked my Internet protection, and tried everything to watch live TV. Nothing seems to work. A side note: this has also happened in my Win7 computer, however, I was able to find a quick fix. I right-click the mouse and refresh the page. This always works in my Win7 computer. The problem is that WIndows 8 does not work that way and I don't have the option to refresh from a right-click. I tried the refresh button from the top of the screen but it does not work. If anyone knows how to assist me in this matter, I would greatly appreciate it. Thanks.

Problem Solver

Re: Cannot watch TV online


Have you tried using a different web browser?



Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation