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Cannot play premium channels online

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Cannot play premium channels online

Hello, 

 

I currently have 2 years of HBO and Streampix free and 3 months of Starz, Showtime, and Encore free (at least thats what I was told by my sales rep) . When I go to watch something from Steampix online on my computer it tells me that I do not have a subscription to Steampix, although I am sure that I do. Is there a way to resolve this online or should I just call customer service?

 

Thank you

 

Hannah

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