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Cannot access programming via the xfinity TV APP

New Poster

Cannot access programming via the xfinity TV APP

I have a digital preferred account with comcast/xfinity.  When I attempt to access programming, including AMC (which is included in digital preferred), I receive a message via the app that I am not a subscriber and do I wish to upgrade.


When I call comcast tech support, I am bounced back and forth between cable tv support and high speed internet support.  After being bounced back and forth FOUR TIMES between cable tv and high speed internet I gave up.  This is terrible customer service


Can you answer this/explaiun how I may access programming via the app or am I simply out of luck?

New Poster

Re: Cannot access programming via the xfinity TV APP

Try calling 1-877-499-1845 for better tech support for this issue.  They recommended Chrome and that works for me.

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