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Cannot Get Program Grid on xfinity TV website

Regular Visitor

Cannot Get Program Grid on xfinity TV website

Since Comcast has changed their site, I have not been able to get a grid or any program schedule. Can you help?

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Silver Problem Solver

Re: Cannot Get Program Grid on xfinity TV website

Hello,

There has been many problems with that website it is useless. No one test the pages out before they make it public. There are many script and coding errors all over the page. Comcast wants there customers to test it out for them.

Official Employee

Re: Cannot Get Program Grid on xfinity TV website


Anon1597084 wrote:

Since Comcast has changed their site, I have not been able to get a grid or any program schedule. Can you help?


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Cannot Get Program Grid on xfinity TV website

Does not work with I.E. 9, Google Chrome or Firefox using Windows 7 Professional.

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Official Employee

Re: Cannot Get Program Grid on xfinity TV website


Anon1597084 wrote:

Does not work with I.E. 9, Google Chrome or Firefox using Windows 7 Professional.


It seems like something on your computer is blocking the grid from loading correctly. Make sure that you are allowing XFINITYTV.com and XFINITY.com to pass through your firewall. 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Cannot Get Program Grid on xfinity TV website

I am able to see "Watch Now" and "Queue" on the xfinitytv.com website but the grid will not show for "On Your TV". In the left pane I see the choice boxes "Favorites", "HD Only", "Movies" etc. What does look odd is the date in the 2nd box from the bottom shows "Thu, Mar 22",

Official Employee

Re: Cannot Get Program Grid on xfinity TV website


Anon1597084 wrote:

I am able to see "Watch Now" and "Queue" on the xfinitytv.com website but the grid will not show for "On Your TV". In the left pane I see the choice boxes "Favorites", "HD Only", "Movies" etc. What does look odd is the date in the 2nd box from the bottom shows "Thu, Mar 22",


The date being March 22 is strange.

 

Make sure that your computer is set to the right time, date, and time zone.

 

Also, can you send a screenshot so we can further investigate?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Cannot Get Program Grid on xfinity TV website

I did reply to this message using the email that was sent to me.

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