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Can't watch xfinity online

New Poster

Can't watch xfinity online

I normally watch most TV legally online via the xfinity website. I pay for cable but prefer to watch the shows on my computer rather than a television. Over the past few months when I try watch xfinity TV shows online but they wont play past the first commercial. I can select my programing with the xfinity website and it appears to load normally. However, after the first segment of a show the commercials wont load and the program stops playing. I cant get the commercials to load even if I refresh the screen or wait for 10+ minutes. This didn't used to be a problem but now I can't watch any Bravo or E shows online (past the first segments before the first commercial break). This may be the straw that finally breaks the camels back and gets me to cancel cable. I am happy to pay for access to the content menu (and watch it with ads) but I have no interest in watching the shows on a TV. Any suggestions to get it to work again online? I have already tried using my xfinity log in to access content via the network websites but this has presented a bunch of other problems... Please help. I just want to watch TV shows legally online.

Silver Problem Solver

Re: Can't watch xfinity online

Have you tried a different browser?

New Poster

Re: Can't watch xfinity online

I have this exact same problem.  I am oftne told I have to sing in.  After sitting here for 20 minutes and getting some commercials and a 10 second snippet of the show.  And then more commercials. and then blank space. I give up and refresh and I have to sign in again.  Or I simply back out using the on screen Xfinity option, and again, forces me to sign in again.  Or still has me signed in, but won't play the show.  No way do I have the 10 hours needed to spend on the phone hoping to find someone who can help.


I have also tried a different browser to no avail.  This occurs on both IE and Firefox.


Problem Solver

Re: Can't watch xfinity online

Hi Roses,  I use both IE11, Win 7 and chrome 44.0.2403.125 , both have the latest version of Flash -18,0,0,209 installed..   You can check both browsers for what is installed on your machine at: http://www.adobe.com/software/flash/about/   


During the past week there were a number of issues with flash and Firefox. I believe those have been resolved and do require an update to that latest version of flash.


There have been a number of threads regarding this, but for the life of me, I can't seem to locate them.  


Hope this helps, ciao, bj

New Poster

Re: Can't watch xfinity online

Thanks for the reply.  The issue is solely something to do with the site and Comcast streaming.  I have zero problems with flash or anything. 


There are many shows and movies which DO work. 


The only ones that don't work are the recently aired ones.  I suspect they are overloaded and don't know/care to correct it.


I can watch the same show on my tablet just fine.  I can watch Hulu, Netflix, and Prime with zero problems.  The problem is only their xfintytv.com site.


And I love their assumption that I'm a moron and that somehow flushing the modem makes a difference.  Their internet department could find no problems with my connection. 


And no, I'm not trying access shows on a channel for which I have no subsription.


And I get no error messages saying it is flash.  It simply refuses to load, even after 10 minutes, or loads but cannot come back from commercial break.  


Sometimes it logs me out, sometimes not.


And even after an hour and half, they still can't help me on the help line.


We'll see if I ever hear back from their customer service.

New Poster

Re: Can't watch xfinity online


 Hey, I have the same problem spent total of 10 hours on the phone with support.

I have had call backs for multiple specialists. The problem is on your end. I use 

three of the top browsers IE, firefox, Chrome and have to use all three sometimes

to get threw one 45 min show. The problem is with comcast/xfinity and specificity 

with YOUR ADDS!!! Not Our computer so stop telling people that! Fix YOUR computers

programs, programmers making the adds. Furthermore I can't believe you guys are still telling people it's a problem with their equipment. I understand why services cost so much. You have a system or employees that don't work or don't know what they are doing. I am sure thousands of man hours has gone into this. So makes me think you guys are well aware of the issues and don't know how to fix it. So protocols says blow it off blame it on their computers and browsers.

New Poster

Re: Can't watch xfinity online

 It is not your computer or your browsers. I also have they same problem have spent 10 hours on the phone with multiple specialists. It is a problem on their end with THEIR ADDS!!! They are corrupt or not programed correctly. Sometimes it takes three browsers to watch one show. Because some ADDS only work with one browser and some only with another. Took me a month or two to figure it out. They have thousands of employees but can't seem to figure it out. Or they know and protocol is to blame the customers equipment. 

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