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Can't watch purchased SD movie on MacBook

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Can't watch purchased SD movie on MacBook

I purchased a movei through my set top box and can watch it fine there. Now I log into comcast.com on my MacBook and the TV Purchases section lists the movie as purchased. However, when I click Play I get a black screen and nothing happens. If I click Download I get a small whie pop-up window but nothing else happens.

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