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Can't watch TV shows online

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Can't watch TV shows online

Why can't I watch TV shows online?  I have tried several different shows.  I get a commercial & then nothing.  Very frustrating, especially since you promised me a Watchathon week.  I have tried several different days, nothing.  I have a brand new computer so it definitely meets all of the requirements.  In fact I have tried this on 3 different computers & I couldn't watch the shows on any of them.  I have watched programs in the past with no problem. What is going on?  I see other people are having this problem.  Please fix it!

Official Employee

Re: Can't watch TV shows online


qtzlady wrote:

Why can't I watch TV shows online?  I have tried several different shows.  I get a commercial & then nothing.  Very frustrating, especially since you promised me a Watchathon week.  I have tried several different days, nothing.  I have a brand new computer so it definitely meets all of the requirements.  In fact I have tried this on 3 different computers & I couldn't watch the shows on any of them.  I have watched programs in the past with no problem. What is going on?  I see other people are having this problem.  Please fix it!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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New Poster

Re: Can't watch TV shows online

Thank you for your reply however what difference does the urls make?- I have tried several different ones- none work and I see from the forums that other people are having the same problem.  Seems to me that Comcast has a problem they need to own up to & fix.  Considering how much I pay for service this is ridiculous.

 

I can't even post the info you asked me for- I used the "Paste from Word" button & it still gives me an error message!

Silver Problem Solver

Re: Can't watch TV shows online

seems the comcast servers are a little overloaded.  

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