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Can't use XFINITY stream. Skips back to beginning every 3 or 4 seconds after freeze

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Can't use XFINITY stream. Skips back to beginning every 3 or 4 seconds after freeze

Is anybody having a problem using the latest app "XFINITY stream"? I have the fastest internet Comcast offers. I am using my IPad and can't get this app to work at all. I'm sitting on my back porch next to window of room with router. The app loads but when I click "watch" it starts, loads a few seconds then shows a frozen image, then skips back to zero seconds. This occurs whether streaming live, recordings, etc. I've been using various versions of this app since it's inception. Prior to this issue, I did have issues where I couldn't watch this app about 15 ft further away without it freezing. I only mention this because the app worked fine on my boyfriends inexpensive RCA tablet. And I am using my iPad plugged to power supply. Using earlier versions of this app, (a year ago), I could stream much farther away.  And I just tried using app next to router with both 48AC-5 and 48AC-2.4. My OS is 10.2.1.

 

And why are we forced to use the app!?!?!?! I can't even try to stream from web page. I've tried Chrome and Safari so this is a comcast issue.

 

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