Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,406

members

878

online

36,215

topics

Top

Can't run ANYTHING online. Error 5062 on my computer and error message on tablet.

New Poster

Can't run ANYTHING online. Error 5062 on my computer and error message on tablet.

Error 5062 which - of course - isn't an error Comcast provided any info on.  My tablet app gives same error with the note:  We're sorry but an error has occurred.  Our video team has been alerted and we're working quickly to fix this issue on our end.  Please try again later. 

Sooooooo define "quickly"...?  I've had this error for days!!!  Considering this is part of the package that I pay for every month, how much credit are you offering on to compensate for this poor service?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 450 views
  • 0 kudos
  • 1 in conversation