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Can't record from DVR manager

Frequent Visitor

Can't record from DVR manager

I recently returned to Comcast after using satellite for a couple of years, but I'm experiencing an issue that I never had with Comcast before.

 

When I'm looking at the on-line listings on my laptop, everything displays as it should.  But if I press the record button for any program, I get the message "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household."

 

The new DVR I was given is a Motorola RNG200N.  What's the problem?

Official Employee

Re: Can't record from DVR manager

I'm not seeing that device on your account. Sometime they can take up to two days to show up. When was it installed? If I have the install date I can see if I can find someone to push things through quicker.

 

- Dan


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Frequent Visitor

Re: Can't record from DVR manager

The DVR was installed back on May 2nd.

Official Employee

Re: Can't record from DVR manager

That's way too long. I've sent the issue up the support chain. I'll let you know when I hear something.

 

- Dan


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Official Employee

Re: Can't record from DVR manager

owlcreekobserve,

 

Try it now, your account should be fixed.

 

Let me know if it's still an issue and I'll take another look.

 

- Dan


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
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Mark a Best Answer!solution Icon

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