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Can't play video

Frequent Visitor

Can't play video

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4
Tags (1)
Official Employee

Re: Can't play video


lndnjohn wrote:

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Can't play video

My Device Information My Zip Code: 07036 My Cable Provider: Comcast Union Digital My myDVR Manager Status: activated My Set Top Box Names: DVR1 My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 68.37.22.163 My operating system: Windows - Windows NT 6.0 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC1; Media Center PC 5.0; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 3.0.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.2 r202 Javascript: enabled Cookies: enabled

Official Employee

Re: Can't play video


lndnjohn wrote:

My Device Information My Zip Code: 07036 My Cable Provider: Comcast Union Digital My myDVR Manager Status: activated My Set Top Box Names: DVR1 My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 68.37.22.163 My operating system: Windows - Windows NT 6.0 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC1; Media Center PC 5.0; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 3.0.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.2 r202 Javascript: enabled Cookies: enabled


Are you using IE9 64-bit version?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Can't play video

Don't know. How would I Know

Official Employee

Re: Can't play video


lndnjohn wrote:

Don't know. How would I Know


You should be able to see if you are running 32-bit or 64-bit by looking under "About Internet Explorer" in your browser.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Official Employees are from multiple teams within Comcast.
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Frequent Visitor

Re: Can't play video

64bit

Official Employee

Re: Can't play video


lndnjohn wrote:

64bit


Try downloading Silverlight for 64-bit from here and then try watching a video again.

 

http://go.microsoft.com/fwlink/?LinkId=229321

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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