Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,802

members

1,797

online

29,047

topics

Top

Can't play video--microsoft silverlight

New Poster

Can't play video--microsoft silverlight

Hi,

 

I have a Mac computer and am using the most current Firefox. I've uninstalled and reinstalled silverlight repeatedly and have made progress--but am now getting the error message: "We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013)" when I try to watch a video. I have uninstalled and reinstalled adobe flash player but with no success.

 

What should I do now?

Thanks

 

RD

Tags (1)
New Poster

Silverlight Issues

Every time my show is about to load, I keep getting this message, "We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013)." I have already downloaded the newest Silverlight and Firefox and everything is up to date and permissions are enabled. I do not understand what the issue and do not know how to fix it. Please help.

Tags (1)
Official Employee

Re: Can't play video--microsoft silverlight


richard_dohrman wrote:

Hi,

 

I have a Mac computer and am using the most current Firefox. I've uninstalled and reinstalled silverlight repeatedly and have made progress--but am now getting the error message: "We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013)" when I try to watch a video. I have uninstalled and reinstalled adobe flash player but with no success.

 

What should I do now?

Thanks

 

RD


I want you to uninstall Silverlight again. Once you do, there may still be some hidden files on your Mac with Silverlight files that need to be removed. Try un-hiding all files and see if they appear. Follow the steps below and let me know the results:

 

1) To show hidden files, open the Terminal and enter: 

 

defaults write com.apple.Finder AppleShowAllFiles YES

 

then hit Return/Enter  


2) Navigate to ~/Library/Application Support/Microsoft/ and drag the Silverlight folder into your trash
3) Navigate to ~/Library/Preferences/ and drag the com.microsoft.silverlight.plist file to your trash
4) Empty the trash
5) Hide your hidden files again by opening the Terminal and entering:

 

defaults write com.apple.Finder AppleShowAllFiles NO

 

then hit Return/Enter 


6) Restart your computer
7) Reinstall Silverlight from here

8) Try watching a video again

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Silverlight Issues

I have uninstalled and reinstalled silverlight numerous times, gone through the various liked forums, and used a multitude of browsers, yet I still receive the exact same "We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013)". I have a mac with version 10.6.8, silverlight 5, the most updated adobe, etc. I do not know what else to do.

New Poster

Re: Can't play video--microsoft silverlight

What is the terminal and how are you supposed to do any of the things you just posted?

Official Employee

Re: Can't play video--microsoft silverlight


d2a66 wrote:

What is the terminal and how are you supposed to do any of the things you just posted?


There is an Application in Macs called Terminals.

 

Open the Finder and then go to:

 

Places > Applications > Utilities > Terminal

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 5 replies
  • 953 views
  • 0 kudos
  • 3 in conversation