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Can't play any XfinityTV videos online

New Poster

Can't play any XfinityTV videos online

I'm having a similar problem to many people that have posted here.  I try to play various TV shows on my Mac Chrome Browser and all I get is a black screen and a screen asking me to Manage Parental Controls.

 

Here's my info.  This is occuring inside my house, where I'm using my Xfinity cable modem for internet access.

 

My Device Information My Zip Code: 94025 My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 6714 My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Watchlist setup: True Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 24.6.49.198 My operating system: Mac - Undefined My web browser: Chrome 30 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/30.0.1599.69 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (1953 Bytes). Time Information My Clock Time: Thu Oct 24 2013 00:02:14 GMT-0700 (PDT) Server Clock Time: Thu Oct 24 2013 00:01:52 GMT-0700 (PDT)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Hr, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Gf, Bu, By, Ax, Bs, At, Em, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, Ez, Dx, Gk, Fh, Fd, Do, Fy, Is, Au, Ew, Ed, B, Go, Dj, De, Ei, H, Fa, Ci, A, Fx, Gq, Cp, Cw, Ge, Ea, Cb, Eb, Bz, Co, Ir, Gh, Dp, Gn, Jc, Gg, Gl, Dh, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Ia, Cz, C, Br, Fe, Ex, Ga, Fw, Fz, Bx, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Er, Fv, Dy, Bo, Dn, Ft, Bq, Aw, Dc, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dq, Fg, Cm, Fp, Ds, Eo, Gx, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: Can't play any XfinityTV videos online

Same issue. Not sure why comcast is afraid to write about it here. I suggest actually contacting the regulatory agencies and registering a complaint. A company like Amazon would repsond. An information monopoly doesn't need to answer to a customer in any way.

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