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Can't de-authorize devices cause I no longer have them (asking again

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Can't de-authorize devices cause I no longer have them (asking again

I'm posting here my Q, the response, and my response.  Still unanswered.

 

Q: how do i delete registered devices that we no longer have?

 

i have two registered ipads, only one of which I still have

and one registered iphone that I no longer have.

so i  get no option to remove when I go to manage devices

I CAN ONLY DELETE THE ONE IPAD I HAVE!!!

 

how do i delete them from another device?

the list is there, but not the option to delete them.

 

Response was:


 

Did you check your device settings on xfinity.com/tv?  Checkhttp://xfinitytv.comcast.net/mytv/settings and select Manage My Devices.  You can also manage devices under settings in the XFINITY TV Go mobile app under settings>Manage Devices.

 

My response:

I've tried both avenues and both on the my settings in xfinity and on the app I just get a list

ipad

ipad

iphone

that gives me no option to delete (except on the one ipad I have).

 

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