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Can't connect my cable boxes to infinity app

New Poster

Can't connect my cable boxes to infinity app

Can't connect my infinity app to my cable boxes

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New Poster

Re: Can't connect my cable boxes to infinity app

Same problem. "Under DVR Manager" I am getting the folowing error message:

 

"DVR Manager is available in your area. However, we are 
unable to detect a compatible DVR in your household"

 

Support said they could not solve the problem after re booting my box and tried unsuccessfully to transfere me to the web support folks. I was cut off.

Official Employee

Re: Can't connect my cable boxes to infinity app

DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year. 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).

 

What is your zip code? I would like to update the messaging on the site.

 

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Can't connect my cable boxes to infinity app

19446 is my zip and I can't get my iPadapp to work either

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Xfinity Sports Remote

I have installed the app on my ipad but upon opening it I have no eligible TV's .  Tried calling mobile app help desk but Xfinity does not seem to have this sorted as I just get caught in a loop only to be terminated - shuld I give up?

New Poster

Re: Xfinity Sports Remote

What sucks about this widespread issue is that everything was working fine until one night last week it just stopped.  Now there is no answers as to why.  Please find a fix for this as it is rather annoying to go down to my basement everytime I need to change the channel.

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